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Terms & Condions
Welcome to the Terms and Condions of our website, hps://www.pavipama.com.mt/app/ (the
“Website”). This Website is owned and managed by Pavi Supermarkets Limited (C-29878) and Pama
Supermarket Limited (C-67445), both having their registered address situated at PG Group Head
Oces, Pama Shopping Village, Vallea Road, Mosta MST9017, Malta (“We” / “Us” / “Our”), forming
part of the wider PG Group.
We operate both Pavi Supermarket, located in Qormi (“Pavi”), and Pama Supermarket, located in
Mosta (“Pama”), and, through this Website, provide our patrons with the opon to purchase products
online.
Use of this Site
The provisions of these Terms and Condions govern the entry, access, connecon to or use of our
Website by its users. For the avoidance of doubt, any reference in these Terms and Condions to ‘use’
shall refer to any sort of use of the Website, inclusive of simple entry, access or connecon to the same
Website. These Terms and Condions form a legally binding agreement between us and the user, and
you should therefore take the me to read them carefully. By entering, accessing, connecng to or
using this Website in any manner, you are deemed to have read, understood and agreed to these Terms
and Condions. If you do not agree with them, please refrain from using our Website.
Age Restricon
Use of this Website by persons under the age of 18 is strictly prohibited. By using this Website, you are
signalling that you are 18 years old or over.
Online Purchase Process
In order to place your order via this Website, you must rst select the service you would like to avail
yourself of: (i) delivery; (ii) Pavi pick-up; or (iii) Pama pick-up. Once the service is selected, it cannot be
changed at a later stage, unless the whole cart is deleted by you through our Website.
Delivery
The ‘Delivery’ opon is available to customers situated in Malta and who order products through the
Website.
Upon choosing the ‘Delivery’ opon, you will be prompted to select a delivery address. This will
generate an indicave date and me demonstrang the rst slot available for delivery.
Aer you add the products to your cart, you may place the order by pressing the cart icon, followed
by the ‘Checkout’ buon.
You will here be redirected to choose your preferred date and approximate me for the delivery
(subject to availability), following which you will again be redirected to the ‘Personal Details’ secon
seng out your order, the oer you would like to choose (as applicable), and your chosen payment
method. You may either pay us upon delivery via cash or credit card, or otherwise eect the payment
online, in which case you will be asked to enter your credit card details.
Please note that deliveries are only made to the ground oor level entrance of a building (whether at
your house, your block of apartments, or your business premises).
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Please bear in mind that delivery dates and mes are subject to availability, and may therefore change
depending on our reasonable exigencies.
In the event that, at the me of delivery, you do not, for any reason, collect your order, we will aempt
to re-deliver at the next available date and me. In this instance, we shall charge you ten Euro (€10)
for any such re-delivery.
In eorts to maintain ecient delivery services, you may only purchase up to ten (10) packets of water
(each packet comprising a six (6)-pack), of whichever brand, per order.
In the event that any item is found missing from your order / not in line with expectaons upon
delivery, kindly contact us by calling +356 22700336 on the same day of delivery to be able to assist
you.
Delivery Charges
All orders under seventy-ve Euro (€75) shall be charged a delivery fee of ve Euro (€5). Orders over
seventy ve (€75) are delivered free of charge.
Pick-ups
Alternavely, you may choose to order products online through our Website, but then pick them up
yourself at either Pavi or Pama.
Upon choosing the Pavi or Pama ‘Pick-up’ opon, the Website will provide you with an indicave date
and approximate me demonstrang the rst slot available for pick-up.
Aer you add the products to your cart, you may place the order by pressing the cart icon, followed
by the ‘Checkout’ buon.
You will here be redirected to choose your preferred date and approximate me for pick-up, following
which you will again be redirected to the ‘Personal Details’ secon seng out your order, the oer you
would like to choose (as applicable), and your chosen payment method. You may either pay us when
collecng via cash or credit card, or otherwise eect the payment online, in which case you will be
asked to enter your credit card details.
Goods
Goods / products are subject to availability and prevailing market condions. If any goods you wish to
purchase through our Website are not available at such me your order is being processed by us, we
will contact you on the telephone/mobile number provided by you, and we shall oer you alternave
opons similar to the goods you would have requested, which may be of a dierent price.
Should the alternave product chosen by you increase the total value of your original order, the
addional cost will be deducted as an ‘extra charge’ from your bank account, and, in ulising this
service, you are automacally providing us with your authorisaon for such deducon. In the event
that the alternave opon chosen by you decreases the total value of your order, we shall refund the
dierence of the order value in due course.
Oers
Without prejudice to the foregoing, for every one hundred Euro (€100) spent on a single online order,
you are entled to one (1) free packet of water (six (6)-pack) and two (2) coupons for one (1) packet
of water each upon delivery. The coupons may be redeemed by you at either Pavi or Pama, and will
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expire on the date indicated thereon. For the avoidance of doubt, and following expiraon, they will
become void and may therefore no longer be redeemed.
Please bear in mind that these oers are discreonary and may change from me to me.
Loyalty Card
Make the most of our oers – whether shopping in-store at our supermarkets, or online through our
Website – and apply for our loyalty card. You may apply for the loyalty card for free by vising our
Customer Care at each of Pavi and Pama.
Please contact us by calling +356 22700336 and, or sending an email to info@pavi.com.mt for more
informaon.
Security
You must not disclose or share your credenals and password since you are solely responsible for all
acvies and orders made under the same. Should you suspect any misuse, you are to inform us
immediately by sending an email to info@pavi.com.mt.
If you are concerned that the condenality of your password has been compromised, please change
it immediately and let us know.
Control or use of your account and associated credenals may not be assigned, leased, novated or in
any manner transferred or sold to a third party. In such an event, we reserve the right to block access
to your account and to take acon as we may deem t in terms of law.
Acceptable Use
When accessing or using this Website, you agree that you will not violate any law, contract, intellectual
property or other rights, and that you are solely responsible for your own conduct. Without liming
the generality of the foregoing, you agree that you will not:
- Use the Website in any manner that could interfere with, disrupt, negavely aect or inhibit
other users from fully enjoying the Website, or that could damage, disable, overburden or
impair the funconing of said Website in any manner;
- Use the Website to fund, support, or otherwise engage in any illegal gambling acvies, fraud,
money laundering or terrorist acvies or other illegal acvies;
- Without our prior wrien consent, use any robot, spider, crawler, scraper or other automated
means or interface not provided by us, to access the Website or to extract data or informaon
therefrom;
- Without our prior wrien consent, and whether by automated means or otherwise, extract
data or informaon from the Website, including price and product informaon, for inclusion
onto a price comparison plaorm or similar;
- Without our prior wrien consent, reproduce, copy, distribute or in any manner use this
Website or any part thereof, for commercial purposes;
- Without our prior wrien consent, develop any third-party applicaons that interact with our
Website;
- Provide false, inaccurate or misleading informaon;
- Use the Website to cause any form of damage or disrepute to us; and
- Use the Website in any manner that violates these Terms and Condions.
Intellectual Property
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For the purposes of this secon, ‘Intellectual Property’ shall include, without limitaon, and whether
registered, unregistered or registrable in Malta or elsewhere, any trademark, tradename, logo, design,
mark, industrial design, copyright or copyrightable material, patent, rights in databases, databases,
graphics, soware, source code, graphical user interface, internet domain name, website address,
mask work, trade secret, knowhow, technical data, market data or specicaons.
Any and all Intellectual Property related in any manner whatsoever to the Website is the sole and
exclusive property of the relevant PG Group company that owns it, and is subject to protecon under
the applicable law.
The user is prohibited from copying, eding, amending, distribung, displaying, modifying, adapng,
sub-licensing, emulang, reverse-engineering, decompiling, disassembling, combining, processing,
encoding, translang, selling or in any other way using any of the Intellectual Property without the
consent of its owner.
Third-Party Content
In using our Website, you may view content provided by third pares, including, potenally, links to
webpages pertaining to such third pares (the “Third-Party Content”). We do not control or adopt any
Third-Party Content and shall thus have no responsibility for Third-Party Content, including, without
limitaon, material that may be misleading, incomplete, erroneous, oensive, indecent or otherwise
objeconable.
Site Content
You should not rely on this material or informaon on this Website as a basis for making any business,
legal or any other decisions. Whilst we endeavour to keep the informaon up to date and correct, we
make no representaons or warranes of any kind, express or implied, about the completeness,
accuracy, reliability or availability with respect to the Website or the informaon, products, services or
related graphics contained on the Website for any purpose. Any reliance you place on such material is
at your own risk.
Prices
Without prejudice to the secon above entled, ‘Site Content’, all prices shown on our Website are in
the Euro (€) currency and are inclusive of Value Added Tax or any other sales tax as applicable in
accordance with Maltese law from me to me. Although all reasonable eorts are made by Us to
ensure that all prices displayed are accurate and up-to-date, errors and inaccuracies may occur.
We reserve the right to vary our prices at any me.
Site Availability
Although we do our utmost to maintain the Website as fault free as possible, no guarantee can be
provided as to its connued use and availability.
Should any error or fault occur, kindly contact +356 22700336.
Furthermore, we reserve the right to restrict your access to the Website due to maintenance or repair
procedures, uploads and updates.
Liability
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To the maximum extent permied by law, we shall not be liable, in any event, for any direct damages,
losses or liabilies whatsoever incurred or suered by you or any third party as a result of or in
connecon with any of the following:
i. Any loss of credenals or loss of access to your account through no fault of our own;
ii. Any instrucons received from your end that contain incorrect, missing or improperly
formaed informaon;
iii. Any unforeseen circumstances or circumstances outside of our control prevenng the
proper performance of the Website, including any event of force majeure, such as:
downme of the Website or reduced service availability, any interrupon or failure of
service, as well as, generally, any disrupons brought about as a result of technological
failings, including any such failings arising from the use of the internet and its associated
risks;
iv. Any use by you of any informaon contained on the Website; and, or
v. Any Third-Party Content.
In addion, and to the maximum extent permied by law, we shall not be liable for any indirect
damages, losses or liabilies whatsoever incurred or suered by you or any third party, including,
without limitaon, damages for loss of prots, loss of informaon, business interrupon, or loss of
revenue or goodwill, as a result of either of the above instances (i)-(v) and, or any other claims or
allegaons relang to / made against us or any of our ocers, directors, shareholders, partners,
employees and agents.
Indemnity
To the maximum extent permied by law, you agree to defend, indemnify and hold us, together with
each of our ocers, directors, shareholders, partners, employees and agents, harmless from and
against any claims, acons, loss, liabilies, expenses, costs or demands, including any legal fees, arising
as a direct or indirect result of your breach of these Terms and Condions.
Cancellaon of Services / Your Account
We reserve the right to cancel any of our services and suspend and, or terminate your account at any
point in me should you breach any of these Terms and Condions.
Cancellaons, Returns and Refunds
All non-perishable items
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which are purchased by a consumer through the Website may be returned
to either PAVI or PAMA outlets within 14 days from when the consumer has communicated his decision
to cancel the purchase to Us; provided that in order to avail themselves of this right, consumers must
provide Us with evidence that any such item was purchased from Us.
The consumer shall be deemed to have eecvely communicated his/her decision either by sending
an email to XX@XXXX.com or by using the ‘withdrawal form’ annexed as ‘Document A’ to these Terms
and Condions. In any case, the consumer shall communicate his decision to cancel the purchase
within 14 days from the date of delivery.
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Excluding sealed goods (such as certain cosmec products, toothbrushes, shavers, etc) which are not suitable
for return due to health protecon or hygiene reasons and which were unsealed aer delivery.
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A full refund
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will be given to the consumer within 14 days from receiving the cancellaon request,
saving our right to delay the refund if We have not received the items or evidence of return. The
consumer shall bear the direct cost of returning the item/s.
For the avoidance of any doubt, non-perishable items which are purchased from either Pavi or Pama
outlets cannot be returned unless the item/s are faulty and provided that a receipt is furnished upon
return.
Perishable items, which includes but is not limited to foods and beverages with short expiry me limits
(including those to be kept refrigerated), whether purchased in-store or through the Website, cannot
be returned.
Amendments
We reserve the right to make any changes to these Terms and Condions at any given me without
incurring any liability towards you or any third party. Any such updated Terms and Condions shall
become immediately applicable and enforceable upon publicaon on the Website and shall supersede
any previously published Terms and Condions.
It is your responsibility to periodically check these Terms and Condions for any changes, and your
connued use of or access to the Website following the publicaon of any amendments will constute
acceptance of those changes.
Should we be required to obtain your consent or to provide you with prior noce in respect of any
such changes, we will do so.
Severability
In the event that any provision, or part thereof, of these Terms and Condions is found by a competent
adjudicatory body or court of law to be invalid, unlawful or unenforceable to any extent, then such
provision, or part thereof, shall be severed from the remainder of these Terms and Condions, which
shall connue to be valid and enforceable to the fullest extent permied by law.
Applicable law
These Terms and Condions shall be governed by and construed in accordance with the Laws of Malta.
Any disputes which may arise between you and us in relaon to these Terms and Condions shall be
subject to the exclusive jurisdicon of the Maltese courts.
Enquiries
Should you have any quesons, wish to make any complaints, or simply feel the need to provide us
with any feedback, please feel free to call us on +356 22700336 and, or send an email to
info@pavi.com.m.
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Including any costs for delivery, unless the consumer had expressly opted for express delivery.
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Document A
To Pavi Supermarkets Limited (C-29878) and Pama Supermarket Limited (C-67445), both having their
registered address situated at PG Group Head Oces, Pama Shopping Village, Vallea Road, Mosta
MST9017, Malta, [xxxxx]
I/We hereby give noce that I/We withdraw from my/our contract of sale of the following goods,
Received on ____________,
Name of consumer(s): ____________________,
Address of consumer(s): ____________________,
Signature of consumer(s) (only if this form is noed on paper) ______________________,
Date: ______________________.
